Privacy Policy: How We Protect Your Data

This privacy policy sets out how we collect, use and protect your personal information when you visit our website or subscribe to our service. We take your privacy seriously, and this privacy policy is written to be clear rather than full of legal jargon. By using our website or service, you agree to the practices described in this privacy policy. Please read it carefully so you understand exactly how your data is handled.

We designed this privacy policy to comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Throughout this privacy policy we explain what we collect, why we collect it, how long we keep it, and the choices and rights available to you. If anything in this privacy policy is unclear, our team is happy to explain it further.

This privacy policy applies to our website and the services we provide from it. It does not apply to third-party websites we may link to, which operate their own privacy policy. We encourage you to review the privacy policy of any external site you visit from ours.

Privacy Policy: Information We Collect

To provide our service we need a limited amount of information, and this privacy policy explains exactly what. We deliberately collect as little as possible, in keeping with the data-minimisation principle at the heart of this privacy policy.

• Contact details — such as the email address you use to sign up or contact support.
• Account information — the plan you choose and basic subscription records.
• Technical data — such as device type and general connection information used to deliver streams.
• Support correspondence — the messages you send us so we can help you.

We do not collect more than we need. This privacy policy commits us to gathering only the information required to run the service and support you properly.

Privacy Policy: How We Use Your Information

The information we collect is used only for legitimate purposes, which this privacy policy lists in full. We never sell your data. Under this privacy policy, your information is used to:

• Set up and manage your subscription and account.
• Deliver the service reliably to your devices.
• Respond to your support requests and questions.
• Send essential service messages, such as renewal reminders.
• Improve and secure our website and service.

Every use described in this privacy policy has a clear lawful basis, whether that is performing our contract with you, our legitimate interests in running the service, or your consent where required.

Privacy Policy: How We Protect Your Data

Keeping your information safe is central to this privacy policy. We use appropriate technical and organisational measures to guard against unauthorised access, loss or misuse. While no system can be guaranteed perfectly secure, this privacy policy reflects our genuine commitment to protecting your data with sensible, up-to-date safeguards.

We also limit who can access your information internally, restricting it to team members who need it to do their job. This principle of least access is a practical expression of the promises made throughout this privacy policy.

This policy: Data Retention

We keep your information only for as long as necessary, as this our data policy requires. Subscription and account records are retained while you are a customer and for a reasonable period afterwards to meet legal and accounting obligations. Support messages are kept long enough to help you effectively. When data is no longer needed, this the policy commits us to deleting or anonymising it securely.

This statement: Your Rights Under GDPR

UK data protection law gives you strong rights over your personal data, and this our privacy statement sets them out clearly. You may exercise any of these rights by contacting us.

To exercise any right in this this notice, simply contact us and we will respond within the timeframe required by law. You also have the right to complain to the Information Commissioner's Office.

This policy: Cookies and Analytics

Our website may use cookies to function correctly and to understand how visitors use the site. This our data policy covers their use. Essential cookies keep the site working, while optional analytics cookies help us improve it. You can control cookies through your browser settings, and where required we will ask for your consent. This the policy will always reflect our current, honest approach to cookies.

This statement: Third Parties and External Links

We work with a small number of trusted providers, such as payment processors, purely to run the service, and this our privacy statement governs how we share the minimum data necessary with them. We do not sell your information to anyone. Our website may link to external sites, which have their own this notice; for general background on the technology, you might read a neutral overview at Wikipedia or guidance from the Information Commissioner's Office.

This policy: Contact and Updates

We may update this our data policy from time to time to reflect changes in the law or our practices. The latest version will always appear on this page. If you have any questions about this the policy, or wish to exercise your rights, please contact us using the details below.

This statement: Frequently Asked Questions

International Data Transfers

Running an online service sometimes involves working with technology providers based in different countries, and where that happens we take care to protect your information wherever it is processed. If any data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place so that your information continues to receive a level of protection consistent with UK data protection law. We do not treat data any less carefully simply because a supplier operates from abroad.

In practice, we keep the number of such transfers to a minimum and only work with reputable providers who commit to strong data protection standards. If you would like to know more about where and how your particular data is processed, you are welcome to ask, and we will explain as clearly as we can. Transparency about these arrangements is part of the same open approach that runs through this entire document.

Wherever your data travels, our underlying commitment stays the same: to collect only what is needed, to guard it carefully, and to give you clear control over it. Geography does not change those principles. Whether your information is handled on a server down the road or by a trusted partner further afield, it is covered by the same safeguards and the same respect for your rights that you would expect from a responsible British provider. This consistency is deliberate, and it is one of the ways we try to make a sometimes complex subject feel simple and reassuring for every customer.

If, after reading all of this, you still have questions about any aspect of how we handle your information, please do not hesitate to reach out. We would much rather take the time to explain something clearly than leave you with lingering doubts, because genuine peace of mind is exactly what a document like this should provide.

What We Never Do With Your Data

It is sometimes just as important to state clearly what we will not do. We do not sell your personal information to advertisers, data brokers or anyone else, full stop. We do not build hidden profiles of your viewing to trade with third parties, and we do not share your details beyond the small number of trusted providers strictly necessary to deliver the service. Your data exists to let us serve you well, not to be turned into a product in its own right.

We also avoid collecting information we simply do not need. Every field we ask you to complete has a clear purpose tied to running your account or supporting you. If a piece of information is not necessary for those aims, we would rather not hold it at all, because data we never collect is data that can never be lost or misused. This restraint is one of the simplest and most effective protections we can offer.

Payment Information and How It Is Handled

When you subscribe, any payment is handled through established, secure payment providers rather than stored by us directly. This means we do not keep your full card details on our own systems, which greatly reduces the risk to your most sensitive financial information. The payment provider processes the transaction under its own strict security standards, and we receive only confirmation that a payment has succeeded along with the basic record needed to manage your subscription.

We will never ask you to send full card numbers, security codes or banking passwords by email or message, and you should treat any such request as suspicious even if it appears to come from us. Legitimate payment always happens through the proper secure channel, never through casual correspondence. If you are ever unsure whether a message genuinely comes from us, contact our team directly using the official address on this page before acting on it.

Marketing and Your Communication Choices

Most of the messages we send are essential service communications, such as confirming your subscription or reminding you that a plan is due to renew. These are a necessary part of providing the service and are not marketing. Where we would like to send you optional updates or offers, we do so only with your consent, and every such message includes a simple way to opt out whenever you wish.

You remain in control of how we contact you at all times. If you would prefer to receive only the essential messages needed to run your account, you can tell us and we will respect that choice immediately. Managing your communication preferences never affects the quality of the service you receive; it simply reflects our belief that your inbox is yours to control, not ours to fill.

Lawful Bases for Processing Your Data

Data protection law requires us to have a valid reason, known as a lawful basis, for each way we use your information, and we take that obligation seriously. Most of what we do rests on the performance of our contract with you: we cannot set up your subscription, deliver your streams or answer your account questions without processing the details you provide. This is the most straightforward and common basis for the data we handle day to day.

In a few cases we rely on our legitimate interests, such as keeping our website secure and improving the service, always balanced carefully against your rights and expectations. Where the law requires it, for example with certain optional cookies or marketing, we rely on your consent, which you are free to give or withhold and to withdraw at any time. We are always happy to explain which basis applies to a particular use if you ask.

How We Keep Information Secure in Practice

Security is not a single feature but a set of everyday habits and safeguards. We protect data in transit and at rest using appropriate measures, restrict internal access to those who genuinely need it, and keep our systems maintained and updated. We also train our small team to handle personal information responsibly and to recognise the kinds of scams that try to trick companies into revealing customer data.

Despite every precaution, no method of transmission or storage can be guaranteed one hundred per cent secure, and we are honest about that. What we can promise is that we take reasonable, proportionate steps to protect your information and that, in the unlikely event of a breach affecting your rights, we will act quickly and meet our legal obligations to inform the relevant people and authorities without undue delay.

Children and Our Service

Our service and website are intended for adults, and we do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us so we can remove it promptly. We encourage parents and guardians to supervise younger users online and to make use of the parental controls available on most devices and home networks.

This approach reflects our broader commitment to responsible data handling. We would always rather hold less information than more, and we are quick to delete anything we should not have received. If you ever have a concern about data belonging to a young person, a single message to our team is all it takes to have it addressed properly and without fuss.

Changes to How We Handle Data

The way organisations use data evolves as technology and regulation change, and we will keep this document current as that happens. Whenever we make a meaningful change to how we collect or use your information, we will update this page so you always have access to the latest version. We encourage you to check back occasionally, particularly if you have specific concerns about a certain type of processing.

If a change is significant enough to affect your rights or the way we use your data materially, we will take reasonable steps to bring it to your attention rather than relying on a quiet update alone. Our aim is that you are never surprised by how your information is handled, because openness and predictability are exactly what earn the trust we work hard to keep.

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